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OMH.Online Marketing Help

Warranty

Dedicated to Customer Care

At Online Marketing Help we are 100% confident in our ability to deliver excellent Online Marketing Help to our customers but we also understand that a website is generally a significant investment for our customers.

Miniature maintenance figures at work on a laptop keyboard, standing in for the ongoing repair work covered by the warranty.
Why we offer it

We also understand that you need your website up and running and working to its full potential to make your business as successful as it possibly can be.

With this in mind and with feedback taken from our clients we have added an option to purchase a 1, 3 or 5 year website warranty.

So what does this mean for you?

Well by standard our websites come with a 30 day guarantee to help you get through any minor “teething” issues you may have with working your way round it and getting to grips with all of it.

For some of our clients 30 days is fine and should they have any issues down the line they will reach out and pay an hourly rate for one off maintenance issues.

For many others though they like to have peace of mind, if you are heavily reliant on your website and don’t have a technical team within your business the warranty we offer is well worth the small monthly investment.

It’s a little like insurance, you don’t really want it or need it until you want it or need it and then you wish you had, had it all along. Our warranty gives you peace of mind and makes sure that your website keeps working without any worries.

The warranty can be taken out for 1, 3 or 5 years and can be extended should you wish to.

What it covers

The warranty covers the following aspects

A website showing an under-construction screen while fixes are carried out, with the job notes beside it.
01

Maximum 48 Hour Response Period For Any Support Requests

02

Support And Help With Error Messages And Loading Problems

03

Load Issues With Images Or Video Content

04

Support And Assistance With Issues With CRM, Database Or E-Commerce Integrations

05

Support With Viewing Problems Where A Browser May Be Causing Caching Issues

06

Broken Links Fixed

07

General Technical Support And Advice To Make Sure Your Website Is Running

08

Support And Assistance Should Your Website Be Hacked Or Vandalised

Warranty pricing

Choose the term that fits how you use your website

1 Year

£600 + VAT

You would only need to use 12 technical hours in the year and it would cost you more.

3 Year

£1600 + VAT

You would only need to use 24 technical hours in 3 years and it would cost you more.

5 Year

£2400 + VAT

You would only need to use 36 technical hours in 5 years and it would cost you more.

ExclusionsHostingError Through NeglectWebsites Built By Another Agency Or Company

Guarantee

Don’t Just Take Our Word For It

We are confident after years of experience that we will be able to deliver on our promise which is to support you in whatever way necessary with your technical support on your website. To show our faith in our capabilities at Online Marketing Help and our team our CEO wants to offer you a money back guarantee to help make that decision to work with us a little easier.

Need help with one of our services?

Book a call at a time convenient for you and we will talk through which warranty term fits how you use your website.

020 3489 3934support@onlinemarketinghelp.co.uk

What happens next

  1. Review the current position
  2. Define the commercial objective
  3. Agree the work and measurement